Enchantment of the Seas sets herself apart from other vessels in the Royal Caribbean fleet by offering a laid-back alternative to flashier ships. Those who expect the theme park experience that figures prominently in the cruise line's ads might be surprised to find that the ship doesn't have so much as a water slide, let alone the ice skating rinks, skydiving simulators, and ziplines found on Royal Caribbean's newest ships.
That said, the Enchantment of the Seas has gorgeous amenities, sparkling pools, and a full-service spa, ensuring that you have everything you need for a fun-filled and relaxing vacation. Most passengers on Enchantment like that the understated layout offers a throwback to a time when cruisers mixed and mingled while playing pool volleyball or competing in a game show.
This ship has a capacity of about 2,500 passengers, which is less than half the number that can be accommodated on Royal Caribbean's largest ships. The smaller size makes it easy to get to know your fellow passengers as well as the crew. The ship's more compact size also makes it easy to navigate, and fewer passengers make for speedier embarking and disembarking. Another unique bonus of sailing on this ship is the fact that since there aren't a ton of competing main dining venues, the kitchen is singularly focused, and the result is food that is one of the highlights of any cruise aboard this ship.
Enchantment of the Seas receives high praise for its exceptional service and friendly staff, with many guests feeling well cared for and valued. The food and dining experience is mixed, with some guests enjoying the variety and quality, while others note repetitive menus and declining standards compared to previous years. Entertainment and activities are generally appreciated, especially live music and shows, though some guests mention a reduction in large-scale productions and limited options for children. The ship itself is noted to be older and in need of refurbishment, with some areas showing wear, but cleanliness and maintenance are generally satisfactory. Excursions and ports are highlights for many, though some express disappointment with itinerary changes or limited time at destinations. Overall, the cruise offers good value, especially for the price, but some guests feel that cost-cutting measures are noticeable. Crowds and atmosphere can be affected by the number of children on board, and embarkation/debarkation processes are occasionally described as chaotic. Specialty services and extras, such as dietary accommodations, are appreciated, but some guests feel nickel-and-dimed by additional charges.
Service is consistently highlighted as a standout feature, with staff described as attentive, friendly, and professional. Many guests felt pampered and appreciated the crew's hard work.