Cabin and wait staff were great, but cruise director, shore excursion leader and especially the captain were horrible. Can understand why there were riots on the October cruise. Many issues, not just one. First, it was clear that we would not be able to go to Venice. It was well documented that Venice was closed due to historical flooding, yet the Captain sailed to Venice and then had to figure out an alternative at the last minute. Had they planned for it, we could have sailed into Ravenna which we had passed, the perhaps have been able to pick up the port we missed earlier in the cruise