My experience with Avoya Travel was less than ideal. I felt I had to keep going back to follow up on outstanding issues. When I asked about travel insurance, I was told I was too late that it needed to be purchased wit the cruise. This was neither offered nor explained to me.
The cruise itself was great with some minor hiccups but nothing that detracted from the overall enjoyment. Customer service from guest services, room steward and dining rooms were fantastic, friendly and helpful. Room was plenty big (small balcony) and well located. Entertainment was top notch - really impressed