Vibrant and lively as depicted by its colorful stars and stripes banner across the front of the hull, the Norwegian Star is a getaway cruise vessel that goes above and beyond to provide passengers with a world-class vacation. It was refurbished in 2018, as part of the Northern Edge Program, and showcases over ten fabulously upscale restaurants, a renowned day spa and salon, phenomenal Broadway-style entertainment, and staterooms that make all guests feel like royalty. Each stateroom has been renovated and now features contemporary decor and furnishings that complement the beautiful views you will see through your large picture windows. You can choose from multiple staterooms that range from a penthouse to a family suite, and no matter what stateroom you reserve for your trip, you will receive the services of a butler and concierge. Aboard this cruise ship, you will travel to places like South America, where you can sip on Pina Coladas while watching the sunset; into the heart of the Mediterranean, where you can feast your eyes on ancient architecture; through the Caribbean, where you can lay out on white sandy beaches and soak up the sunshine; or Northern Europe, where you can drink fine wine and explore the towns and villages.
The Norwegian Star receives mixed reviews, with many guests praising the friendly staff, interesting itineraries, and generally good entertainment. However, there are recurring complaints about food quality and variety, slow or inconsistent service, issues with ship maintenance and cleanliness, and dissatisfaction with port changes and excursions. The ship is considered a good value by some, but others feel it falls short compared to other cruise lines. Specialty dining and certain staff members receive high marks, but crowding, embarkation issues, and internet connectivity are notable negatives.
Service on the Norwegian Star is frequently described as friendly, helpful, and professional, with many guests appreciating the crew's efforts. However, there are notable complaints about slow or inconsistent service in dining rooms and some negative experiences with specific staff, particularly in shore excursions.