Built in 1999 and refurbished in both 2005 and 2009, the Holland America Volendam carries 1,432 guests and weighs 61,214 tons. Flowers are a theme onboard the Volendam, and guests can find them throughout the ship, from fresh flowers in vases to flower-print upholstery. Cuisine can be enjoyed at the Rotterdam Dining Room, the Pinnacle Grill, and the Lido Restaurant. In the Frans Hals Show Lounge, vocalists, dancers, and more perform regularly. Holland America also offers the Greenhouse Spa and Salon onboard the Volendam for guests to benefit from soothing treatments and beauty services. Kids have their selection of entertaining activities too, from Club HAL for ages 3 – 12 and The Loft and The Oasis for teens ages 13 – 17.
The Holland America Volendam receives high praise for its exceptional service, friendly staff, and well-organized excursions. Many guests enjoyed the diverse itineraries and interesting ports of call, though some were disappointed by certain excursions and the ship's dated decor. Food quality is generally good, with some guests noting slow service or extra charges for certain menu items. Entertainment and activities are adequate but not outstanding, and the ship is described as clean but showing signs of age. Pricing and value are mixed, with some guests feeling there are too many extra charges. Overall, the Volendam offers a pleasant cruise experience, especially for those seeking attentive service and interesting destinations.
Service is consistently highlighted as a standout feature, with staff described as attentive, friendly, and professional. Some guests noted slow service due to understaffing, but overall impressions are very positive.