AmaWaterways cruises, particularly on the Ama Lucia and Ama Siena, receive overwhelmingly positive reviews for their exceptional service, well-organized excursions, and high-quality food. Guests consistently praise the professionalism and friendliness of the staff, the cleanliness and comfort of the ships, and the memorable experiences both onboard and during land tours. Some guests noted minor issues such as rushed itineraries, inconsistent dining experiences, and occasional communication or logistical hiccups, especially during ship swaps or due to weather-related changes. Overall, the cruise line is highly recommended for its attention to detail, luxury, and value.
Service is consistently highlighted as outstanding, with staff described as attentive, professional, and always willing to go above and beyond. Many guests felt well cared for and appreciated the crew's attention to detail.