If you are holding on tight to your Future Cruise Credits (FCCs) waiting for the perfect time and itinerary to put them back in use, many of them expire soon! Now is a great time to check the status of your FCC with a Vacation Planner in the Avoya Travel NetworkTM. Here are some answers to frequently asked FCC questions...
1. What is a Future Cruise Credit?
When a sailing is cancelled, a cruise line may offer either a cash refund or a Future Cruise Credit (FCC). The amount of the credit will be equal to, or sometimes exceed, the original amount paid towards the original cruise. This credit can be applied to a new sailing with the same cruise line.
2. Why redeem your Future Cruise Credit with Avoya Travel?
A. You’ll be paired with a Vacation Planner that specializes in the vendor your FCC belongs to – we’ll be with you every step of the way to handle your rebooking process and help you find your next dream vacation.
B. You’ll receive everything the cruise line has to offer, plus access to Avoya’s Exclusive Rates and Amenities.
C. Are you an American Express Cardholder? Take advantage of extra amenities just for you that you can’t receive from booking direct!
D. Are you a past guest of the cruise line? We’ll make sure you get all your standard benefits plus any available past guest offers.
3. What if I don’t know my FCC Number or information?
With the help of your personal Vacation Planner that specializes in the vendor your FCC belongs to, we can help you find your FCC Number and ensure you redeem it for its maximum value – this may even include extra bonuses you would not receive from the cruise line directly!
4. Does my Future Cruise Credit expire?
Yes, how long you have to use your FCC from date of issue varies by cruise line. To ensure you redeem your FCC before it expires, contact a Vacation Planner in the Avoya Travel NetworkTM today!
5. What happens if I rebook using my Future Cruise Credit and my new cruise cancels?
If you cancel: Many cruise lines have flexible cancellation policies in place that will allow you to receive a new FCC for your amount paid, even when cancelling during standard penalty periods. If cancellation penalties apply, they will be deducted from either your newly issued FCC or cash refund amount.
If the cruise line cancels: Your previous FCC amount will be reissued at 100% of its original value.
6. What if my Future Cruise Credit doesn’t fully cover the cost of my new cruise?
If the cost of your new booking exceeds the value of your FCC, you will be responsible for paying the difference. Your Vacation Planner will work with you to ensure you maximize the value of both your FCC and any available exclusives and bonuses.
7. Will any of the promotional amenities from my original booking follow me to my new booking?
All promotional amenities received on the original cruise will not follow you to your new reservation, with the exception of any perks awarded from your past guest loyalty status with the cruise line. Your personal Vacation Planner will present you all the options available for your new cruise to make sure you get the best possible deal and amenities.
8. CAN I RECEIVE ANY BONUS PROMOTIONS FOR REDEEMING MY FUTURE CRUISE CREDIT?
Yes, you may be able to receive extra bonuses by redeeming your Future Cruise Credit on select sailings. For more information, contact a Vacation Planner in the Avoya Travel NetworkTM today!
Related: Why Using a Vacation Planner is the Best Way to Plan Your Trip
