This was our first experience using an on-line travel service and Eric totally exceeded all expectations. If he didn’t answer our calls immediately, he got back to us promptly. We also found being able to email and text him directly extremely convenient. Even after going through the effort of booking one trip for us, when we realized that trip was in conflict with another obligation, he cheerfully cancelled and helped us book an entirely different one. He found us several discounts, not available when booking direct and was full of helpful advice. If he didn’t know the answer to a question, he found someone who did. We were so happy with our experience and Eric’s service, we also booked a future trip in 2024, with his help!- Carole D.
Good price , nice package and extremely good customer services !- Qin X.
Excellent customer service with a highly professional Avoya Travel counselor (Eric Ball) who answered questions, gave worthwhile suggestions and did not try to oversell the product.- Allan D.
Excellent agent. Very knowledgeable and helpful. Got a great deal on a cruise- Robert M.
Love our direct line to our agent and the text capability. Eric Bell has been so helpful navigating us through all the best options, finding us discounts and keeping us informed. He has taken away all the typical frustrations we usually encounter when booking travel!- Robert D.
Eric was great! He answered all our questions and offered us the perks we were looking for.This will be our second trip through Avoya and look forward to many more.- Gary D.